Exchange Policy

To guarantee that you are fully satisfied with your purchases, we are happy to exchange within 15 days with a valid receipt. Returned item’s condition must be unworn, unused with all price tags plus barcodes intact along with the original packaging.




    Inside Dhaka and Chittagong :

    1. NO ADDITIONAL DELIVERY CHARGE FOR EXCHANGE.
    2. Customer can exchange with any other product from Texmart.
    3. For exchange customer must receive the delivery, make the payment and keep the product unused.Customer Care team should be informed by calling: +88 09678221331 within 3 days of receiving the delivery.
    4. Customer has to mention style number, size and color of desired product that they want to exchange with.
    5. We will send the exchanged product. While receiving the new product customer has to return the previous product to deliveryman.
    6. In case of exchanging with a product of higher value, additional amount must be paid during exchange delivery. In case of exchanging with a product of lower value, additional amount will be credited/added to customer wallet as store credit for future purchase.
    7. Customer can exchange any ordered product for 1 time only.

    Outside Dhaka :

    1. If customer is from out of Dhaka, product must be returned to our office first via any courier service. After receiving the product we will send the exchanged product.
    2. Other terms and conditions will remain same as above.
    3. Unfortunately customer must pay additional delivery charge of Shundarban/ S.A Paribahan to return the product to our office. Texmart will bear the cost of resending the exchanged product.

    For any further assistance feel free to contact us @ +88 09678221331 Sun to Thur (10 am -7 pm) and Fri (10 am – 1 pm). You can also email us here texmartcustomercare@gmail.com. We will get back to you at the earliest possible time.

    Customer Care Number : +88 09678221331

    Sun to Thur (10 am -7 pm) and Fri (10 am - 1 pm)
    E-mail us at texmartcustomercare@gmail.com

    Giant Business Tower (GBT) , Level-06, Plot # 03, Sector # 03, Uttara C/A, Dhaka-1230

    Customer Care Number: +88 09678221331

    Sun to Thur (10 am -7 pm) and Fri (10 am - 1 pm)
    E-mail us at texmartcustomercare@gmail.com

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